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Network server downtime.A manufacturer of network computer server systems is interested in improving its customer support services. As a first step, its marketing department has been charged with the responsibility of summarizing the extent of customer problems in terms of system downtime. The 40 most recent customers were surveyed to determine the amount of downtime (in hours) they had experienced during the previous month. These data are listed in the table.

Customer Number

Downtime

Customer Number

Downtime

230

12

250

4

231

16

251

10

232

5

252

15

233

16

253

7

234

21

254

20

235

29

255

9

236

38

256

22

237

14

257

18

238

47

258

28

239

0

259

19

240

24

260

34

241

15

261

26

242

13

262

17

243

8

263

11

244

2

264

64

245

11

265

19

246

22

266

18

247

17

267

24

248

31

268

49

249

10

269

50

a.Construct a box plot for these data. Use the information reflected in the box plot to describe the frequency distribution of the data set. Your description should address central tendency, variation, and skewness.

b.Use your box plot to determine which customers are having unusually lengthy downtimes.

c.Find and interpret the z-scores associated with the customers you identified in part b.

Short Answer

Expert verified

Answer:

  1. The graph is given below:

b. Customer Numbers 264, 268 and 269

c. z scores 264 鈥 an outlier, 268, and 269 鈥 not an outlier

Step by step solution

01

Calculating the data required for the construction of a box plot

Arranging the data in ascending order,

(0, 2, 4, 5, 7, 8, 9, 10, 10, 11, 11, 12, 13, 14, 15, 15, 16, 16, 17, 17, 18, 18,19, 19, 20, 21, 22, 22, 24, 24, 26, 28, 29, 31, 34, 38, 47, 49, 50, 64)

Q1=N+14=40+14=414=10.25th

Term =11

Q2=N+12=40+12=412=20.25th

Term = 17.5

Q3=3N+14=340+14=1234=30.75thTerm=25.5

IQR=QU-QL=25.5-11=14.5

LowerInnerFence=QL-1.5IQR=11-1.514.5=11-21.75=-10.75

UpperInnerFence=QU+1.5IQR=25.5+1.514.5=25.5+21.75=47.25

02

Constructing the box plot

The graph is given below:

03

Describing the frequency distribution

The frequency distribution is skewed to the rightbecause the top whisker is long. The median downtime taken is 17.5 months.

The variation is low in the data set because 75% of data is very close to each other only 25% is widely spread. We can notice this from the boxplot as the 3rd quartile is very close to 0 while the data is spread to 64.

04

Identifying the outliers

Customers with unusually high downtime areCustomer Number 264 鈥 64 hours, Customer Number 268 鈥 49 hours, and Customer Number 269 鈥 50 hours.

05

Finding and interpreting the z-score for the outliers

z-scorefor268=ValueMeanStandardDeviation=4920.37513.8891=28.62513.8891=2.06

The z-score value,is 2.06<3, therefore; Customer 268 is not an outlier.

z-scorefor269=ValueMeanStandardDeviation=5020.37513.8891=29.62513.8891=2.13

The z-score value for Customer 269 is 2.13. Therefore, it is

not an outlier.

z-scorefor264=ValueMeanStandardDeviation=6420.37513.8891=43.62513.8891=3.14

As the z-score value for Customer 264 is greater than 3,therefore,264 is an outlier.

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6.97

125

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150

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200

7.78

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7.92

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9.47

700

9.72

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