Chapter 2: Question 15PE. (page 294)
What are the four basic work measurement techniques?
Short Answer
Answer
The four basic work measurement techniques:
- Time study
- Work sampling
- Predetermined motion-time data systems
- Elemental data
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Chapter 2: Question 15PE. (page 294)
What are the four basic work measurement techniques?
Answer
The four basic work measurement techniques:
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A ride at an amusement park is an example of a service operation where there is direct contact between the customer and server, but little variation in the service process— neither the customer nor server has much discretion in how the service will be provided. As shown on the service-system design matrix, which type of service is being delivered?
Question: Dell Computer’s primary consumer business takes orders from customers for specific configurations of desktop and laptop computers. Customers must select from a certain model line of computer and choose from available parts, but within those constraints may customize the computer as they desire. Once the order is received, Dell assembles the computer as ordered and delivers it to the customer. What type of manufacturing process is described here?
The desired daily output for an assembly line is 360 units. This assembly line will operate for 450 minutes per day. The following table contains information on this product’s task times and precedence relationships:
TASK | Task Time (Seconds) | Immediate Predecessor |
A | 30 | - |
B | 35 | A |
C | 30 | A |
D | 35 | B |
E | 15 | C |
F | 65 | C |
G | 40 | E, F |
h | 25 | D, G |
a. Draw the precedence diagram.
b. What is the workstation cycle time required to produce 360 units per day?
c. Balance this line using the largest number of following tasks. Use the longest task time as a secondary criterion.
d. What is the efficiency of your line balance, assuming it is running at the cycle time from part (b)?
Relative to the behavioral science discussion, what practical advice do you have for a hotel manager to enhance the ending of a guest’s stay in the hotel?
Question: At the Children’s Hospital in Seattle there are, on average, 60 births per week. Mother and child stay, on average, two days before they leave the hospital. At the Swedish Hospital (also in Seattle), the average number of births per week is 210. Mothers and children stay in the hospital for two days on average.
a. How many new mothers, on average, are staying at the Children’s Hospital?
b. How many new mothers, on average, are staying at the Swedish Hospital?
c. The directors of the two hospitals are negotiating to unify the maternity wards of the two hospitals. They believe that by doing so they will be able to reduce the number of new mothers staying in the unified ward. Are they correct? How many new mothers will stay, on average, in the unified ward? You may assume that the average number of births and the length of stay of the new mothers will not change.
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