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Chapter 2: Q.12.2OQ (page 311)

Question: Match the quality 鈥済uru鈥� with the specific aspects of their teachings. Use C for Crosby, D for Deming and J for Juran.

____ Defined quality as 鈥渇itness for use.鈥�

____ Defined quality as 鈥渃onformance to requirements.鈥�

____ Set the performance standard as 鈥渮ero defects.鈥�

____ Defined 14 points for management to follow.

____ Emphasized a general management approach to quality, especially the human elements.

____ Rejected the concept of statistically acceptable levels of quality.

____ Stated that less than 20 percent of quality problems are due to workers.

____ Recommended continuous improvement to reduce variations.

Short Answer

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Answer

Match the quality 鈥済uru鈥� with the specific aspects of their teachings. Use C for Crosby, D for Deming and J for Juran.

  1. Juran
  2. Crosby
  3. Crosby
  4. Deming
  5. Juran
  6. Crosby
  7. Juran
  8. Deming

Step by step solution

01

Juran

Juran: One of the most important requirements for these items is that they satisfy the demands of the people who will utilize things.

02

Crosby

Crosby: The capacity of an item, service, as well as the procedure to fulfill its design requirements is referred to as conformance quality. Design requirements are a reflection of the client鈥檚 requirements

03

Crosby

Crosby: Zero defects is a manner of thoughts as well as actions that support the idea that errors are unacceptable and everybody should "get things correctly the initial moment."

04

Deming

Deming: Create consistency of purpose to improve goods as well as offerings. He proposed 14 important principles for managers to follow to greatly increase a company's or company's performance

05

Juran

Juran: The suggestion of Joseph Juran was a "broad managerial method to quality, including the human element." When it came to statistical quality control methods, every "Genius" had his perspective.

06

Crosby

Crosby: Rejects are crucial to evaluate since they show mistakes in the manufacturing process as well as result in time-wasting, materials, as well as revenue.

07

Juran

Juran: The quality circle is a participative managerial strategy that enlists workers' assistance in resolving issues linked to their professions

08

Deming

Deming: Six Sigma data analysis is the processing technique to minimize variation in manufacturing procedures as well as reduce faults as well as mistakes.

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Most popular questions from this chapter

Question: A shirt manufacturer buys cloth by the 100-yard roll from a supplier. For setting up a control chart to manage the irregularities (e.g., loose threads and tears), the following data were collected from a sample provided by the supplier.

Sample

1

2

3

4

5

6

7

8

9

10

Irregularities

3

5

2

6

5

4

6

3

4

5

a. Using these data, set up a c-chart with z = 2.

b. Suppose the next five rolls from the supplier had three, two, five, three, and seven irregularities. Is the supplier process under control?

Question: A firm has redesigned its production process so that it now takes 10 hours for a unit to be made. Using the old process, it took 15 hours to make a unit. If the process makes one unit each hour on average and each unit is worth $1,500, what is the reduction in work-in-process value?

Question: Francis Johnson鈥檚 plant needs to design an efficient assembly line to make a new product. The assembly line needs to produce 15 units per hour, and there is room for only four workstations. The tasks and the order in which they must be performed are shown in the following table. Tasks cannot be split, and it would be too expensive to duplicate any task.

Task

Task Time

(Minutes)

Immediate

Predecessor

A

1

-

B

2

-

C

3

-

D

1

A,B,C

E

3

C

F

2

E

G

3

E

a. Draw the precedence diagram.

b. What is the workstation cycle time required to produce 15 units per hour?

c. Balance the line so that only four workstations are required. Use whatever method you feel is appropriate.

d. What is the efficiency of your line balance, assuming the cycle time from part (b)?

Explain how having more work-in-process inventory can improve the efficiency of a process. How can this be bad?

State in your own words what Little鈥檚 law means. Describe an example that you have observed where Little鈥檚 law applies.
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