Chapter 2: Q.12.2OQ (page 311)
Question: Match the quality 鈥済uru鈥 with the specific aspects of their teachings. Use C for Crosby, D for Deming and J for Juran.
____ Defined quality as 鈥渇itness for use.鈥
____ Defined quality as 鈥渃onformance to requirements.鈥
____ Set the performance standard as 鈥渮ero defects.鈥
____ Defined 14 points for management to follow.
____ Emphasized a general management approach to quality, especially the human elements.
____ Rejected the concept of statistically acceptable levels of quality.
____ Stated that less than 20 percent of quality problems are due to workers.
____ Recommended continuous improvement to reduce variations.
Short Answer
Answer
Match the quality 鈥済uru鈥 with the specific aspects of their teachings. Use C for Crosby, D for Deming and J for Juran.
- Juran
- Crosby
- Crosby
- Deming
- Juran
- Crosby
- Juran
- Deming