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Chapter 2: Q11OQ (page 218)

A psychological therapist treats patients according to their individual needs. Patients are all treated in the same office on a scheduled basis. Each patient鈥檚 treatment is developed and customized for the individual according to the therapist鈥檚 professional training. Which of the contrasting service designs in the chapter would best describe the therapist鈥檚 service operation?

Short Answer

Expert verified

The day-to-day actions, procedures, as well as equipment that are responsible for providing value to the organization by technologies, are referred to as service operations.

Step by step solution

01

Professional training 

Persons, groups, or teams can all benefit from increased expertise, abilities, as well as competency. Learners with various levels of education and training, personal observations, as well as attitudes toward the future career mediated the creation of universal, professional skills as well as capabilities.

02

The contrasting service designs in the chapter would best describe the therapist’s service operation as a personal-Attention approach

Although each individual's therapy is unique, the personal attention approach perfectly describes the therapist's service activity. The populace of the sources is infinite, the service structure is exponentially, as well as the layout is a singular stream.

Queuing is best controlled when patients' arrival times are scheduled ahead of time. Every client is treated as an individual under this method, with the service provider frequently keeping a database of each client's tastes and preferences

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Most popular questions from this chapter

Question: An important difference between service and manufacturing operations is that customers introduce far more variability into the operations in a service system. Name at least three of the basic types of variation that customers bring to a service system.

What鈥檚 the relationship between the design of a manufacturing process and the firm鈥檚 strategic competitive dimensions (Chapter 2)?

Question: You are in a line at the bank drive-through and 10 cars are in front of you. You estimate that the clerk is taking about five minutes per car to serve. How long do you expect to wait in line?

A local market research firm has just won a contract for several thousand small projects involving data gathering and statistical analysis. In the past, the firm has assigned each project to a single member of its highly trained professional staff. This person would both gather and analyze the data. Using this approach, an experienced person can complete an average of 10 such projects in an eight-hour day. The firm鈥檚 management is thinking of assigning two people to each project in order to allow them to specialize and become more efficient. The process would require the data gatherer to i ll out a matrix on the computer, check it, and transmit it to the statistical analysis program for the analyst to complete. Data can be gathered on one project while the analysis is being completed on another, but the analysis must be complete before the statistical analysis program can accept the new data. After some practice, the new process can be completed with a standard time of 20 minutes for the data gathering and 30 minutes for the analysis.

a.What is the production (output per hour) for each alternative? What is the productivity (output per labor hour)?

b.How long would it take to complete 1,000 projects with each alternative? What would be the labor content (total number of labor hours) for 1,000 projects for each alternative?

The desired daily output for an assembly line is 360 units. This assembly line will operate for 450 minutes per day. The following table contains information on this product鈥檚 task times and precedence relationships:

TASK

Task Time (Seconds)

Immediate Predecessor

A

30

-

B

35

A

C

30

A

D

35

B

E

15

C

F

65

C

G

40

E, F

h

25

D, G

a. Draw the precedence diagram.

b. What is the workstation cycle time required to produce 360 units per day?

c. Balance this line using the largest number of following tasks. Use the longest task time as a secondary criterion.

d. What is the efficiency of your line balance, assuming it is running at the cycle time from part (b)?
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