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Chapter 2: Q11OQ (page 218)

A psychological therapist treats patients according to their individual needs. Patients are all treated in the same office on a scheduled basis. Each patient鈥檚 treatment is developed and customized for the individual according to the therapist鈥檚 professional training. Which of the contrasting service designs in the chapter would best describe the therapist鈥檚 service operation?

Short Answer

Expert verified

The day-to-day actions, procedures, as well as equipment that are responsible for providing value to the organization by technologies, are referred to as service operations.

Step by step solution

01

Professional training 

Persons, groups, or teams can all benefit from increased expertise, abilities, as well as competency. Learners with various levels of education and training, personal observations, as well as attitudes toward the future career mediated the creation of universal, professional skills as well as capabilities.

02

The contrasting service designs in the chapter would best describe the therapist’s service operation as a personal-Attention approach

Although each individual's therapy is unique, the personal attention approach perfectly describes the therapist's service activity. The populace of the sources is infinite, the service structure is exponentially, as well as the layout is a singular stream.

Queuing is best controlled when patients' arrival times are scheduled ahead of time. Every client is treated as an individual under this method, with the service provider frequently keeping a database of each client's tastes and preferences

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Most popular questions from this chapter

L. Winston Martin (an allergist) has an excellent system for handling his regular patients who come in just for allergy injections. Patients arrive for injection and fill out a name slip, which is then placed in an open slot that passes into another room staffed by one or two nurses. The special injections for a patient are prepared, and the patient is called through a speaker system into the room to receive the injection. At certain times during the day, patient load drops, and only one nurse is needed to administer the injections. Let鈥檚 focus on the simpler case of the two鈥攏amely when there is one nurse. Also, assume that patients arrive in a Poisson fashion and the service rate of the nurse is exponentially distributed. During this slower period, patients arrive with an inter-arrival time of approximately three minutes. It takes the nurse an average of two minutes to prepare the patients鈥� serum and administer the injection.

a.What is the average number you would expect to see in Dr. Martin鈥檚 facilities?

b.How long would it take for a patient to arrive, get an injection, and leave?

c.What is the probability that there will be three or more patients on the premises?

d.What is the utilization of the nurse?

e.Assume three nurses are available. Each takes an average of two minutes to prepare the patients鈥� serum and administer the injection. What is the average total time of a patient in the system?

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