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You are the newly appointed assistant administrator at a local hospital, and your first project is to investigate the quality of the patient meals put out by the food-service department. You conducted a 10-day survey by submitting a simple questionnaire to the 400 patients with each meal, asking that they simply check off that the meal was either satisfactory or unsatisfactory. For simplicity in this problem, assume that the response was 1,000 returned questionnaires from the 1,200 meals each day. The results are as follows:

Number Of

Unsatisfactory Meals

Sample Size

December 1

74

1,000

December 2

42

1,000

December 3

64

1,000

December 4

80

1,000

December 5

40

1,000

December 6

50

1,000

December 7

65

1,000

December 8

70

1,000

December 9

40

1,000

December 10

75

1,000

600

10,000

a. Construct a p-chart based on the questionnaire results, using a confidence interval of 95.5 percent, which is two standard deviations.

b. What comments can you make about the results of the survey?

Short Answer

Expert verified

Statistical quality control(SQC) is a process that includes a number of various techniques designed to evaluate quality from a conformance view; that's, how well are we doing at meeting the specifications that have been set during the planning of the parts or services that we are providing.

Managing quality performance using these techniques usually involves the periodic sampling of a process and analysis of those data using statistically derived performance criteria.

Step by step solution

01

Step-by-Step Solution Step 1: (a) P-chart based on the questionnaire results

In statistical quality control, thep-chart is a control chart used to monitor the proportion of nonconforming units in a sample, where the sample proportion nonconforming is defined because the ratio of the quantity of nonconforming units to the sample size, n.

The p-chartonly accommodates "pass"/"fail"-type inspection as determined by one or more go-no-go gauges or tests, effectively applying the specifications to the data before they're plotted on the chart.

A p- chart is to be developed,

Based on the table,

p=(SumofallunsatisfactorymealsSampleSizeNumberofdayssurveyconducted)p=(6001000+10)=0.06

StandarddeviationSp=p(1p)n=0.06(10.06)1000=0.00751

Given a confidence interval of (Z = 95.5%)

Z 鈥 Score for a confidence interval of 95.5% = 1.96

Control limit of p- chart:

Upper control limit (UCL) = p+SP

(UCL) = 0.06+1.96 * 0.00751

(UCL) = 0.07472

Lower control limit (UCL) = pSP

(LCL) = 0.06-1.96*0.0075

(LCL) = 0.04528

p=(numberofunsatisfactorymeals/samplesize)

P- Chartis drawn as below:

02

(b) Comment on the results of the survey

From the p-chart, it can observe that some points are out of control limit based on a 95.5% confidence interval. Therefore, the process is out of statistical control.

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Most popular questions from this chapter

Some tasks and the order in which they must be performed according to their assembly requirements are shown in the following table. These are to be combined into workstations to create an assembly line. The assembly line operates 7 1鈦2 hours per day. The output requirement is 1,000 units per day.

Task

Preceding Tasks

Time (Seconds)

Task

Preceding Tasks

Time (Seconds)

A

15

G

C

11

B

A

24

H

D

9

C

A

6

I

E

14

D

B

12

J

F, G

7

E

B

18

K

H, I

15

F

C

7

L

J, K

10

a. What is the workstation cycle time required to produce 1,000 units per day?

b. Balance the line using the longest task time based on the 1,000-unit forecast, stating which tasks would be done in each workstation.

c. For (b), what is the efficiency of your line balance, assuming it is running at the cycle time from part (a)?

d. After production was started, Marketing realized that it understated demand and must increase output to 1,100 units. What action would you take? Be specific and quantitative in your answer.

Question:In the past, Alpha Corporation has not performed incoming quality control inspections but has taken the word of its vendors. However, Alpha has been having some unsatisfactory experiences recently with the quality of purchased items and wants to set up sampling plans for the receiving department to use. For a particular component, X, Alpha has a lot of tolerance percentage defective of 10 percent. Zenon Corporation, from which Alpha purchases this component, has an acceptable quality level in its production facility of 3 percent for component X. Alpha has a consumer鈥檚 risk of 10 percent and Zenon has a producer鈥檚 risk of 5 percent.

  1. When a shipment of product X is received from Zenon Corporation, what sample size should the receiving department test?
  1. What is the allowable number of defects to accept the shipment?

You are planning the new layout for the local branch of the Sixth Ninth Bank. You are considering separate cashier windows for the three different classes of service. Each class of service would be separate with its cashiers and customers. Oddly enough, each class of service, while different, has the same demand and service times. People for one class of service arrive every four minutes, and arrival times are exponentially distributed (The standard deviation is equal to the mean). It takes seven minutes to service each customer, and the standard deviation of the service times is three minutes. You assign two cashiers to each type of service.

  1. On average, how long will each line be at each of the cashier windows?
  2. On average, how long will a customer spend in the bank (assume they enter, go directly to one line, and leave as soon as service is complete)? You decide to consolidate all the cashiers so they can handle all types of customers without increasing the service times.
  3. What will happen to the amount of time each cashier spends idle? (Increase, decrease, stay the same, depend on ________)
  4. What will happen to the average amount of time a customer spends in the bank? (Increase, decrease, stay the same, depend on ________)

Question: A customer call center is evaluating customer satisfaction surveys to identify the most prevalent quality problems in their process. Specific customer complaints have been analyzed and grouped into eight different categories. Every instance of a complaint adds to the count in its category. Which six sigma analytical tool would be most helpful to management here?

A small barbershop has a single chair and an area for waiting, where only one person can be in the chair at a time, and no one leaves without getting their hair cut. So the system is rough:

Entrance Wait Haircut Exit

Assume customers arrive at the rate of 10 per hour and stay an average of 0.5 hours. What is the average number of customers in the barbershop?

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