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You are the newly appointed assistant administrator at a local hospital, and your first project is to investigate the quality of the patient meals put out by the food-service department. You conducted a 10-day survey by submitting a simple questionnaire to the 400 patients with each meal, asking that they simply check off that the meal was either satisfactory or unsatisfactory. For simplicity in this problem, assume that the response was 1,000 returned questionnaires from the 1,200 meals each day. The results are as follows:

Number Of

Unsatisfactory Meals

Sample Size

December 1

74

1,000

December 2

42

1,000

December 3

64

1,000

December 4

80

1,000

December 5

40

1,000

December 6

50

1,000

December 7

65

1,000

December 8

70

1,000

December 9

40

1,000

December 10

75

1,000

600

10,000

a. Construct a p-chart based on the questionnaire results, using a confidence interval of 95.5 percent, which is two standard deviations.

b. What comments can you make about the results of the survey?

Short Answer

Expert verified

Statistical quality control(SQC) is a process that includes a number of various techniques designed to evaluate quality from a conformance view; that's, how well are we doing at meeting the specifications that have been set during the planning of the parts or services that we are providing.

Managing quality performance using these techniques usually involves the periodic sampling of a process and analysis of those data using statistically derived performance criteria.

Step by step solution

01

Step-by-Step Solution Step 1: (a) P-chart based on the questionnaire results

In statistical quality control, thep-chart is a control chart used to monitor the proportion of nonconforming units in a sample, where the sample proportion nonconforming is defined because the ratio of the quantity of nonconforming units to the sample size, n.

The p-chartonly accommodates "pass"/"fail"-type inspection as determined by one or more go-no-go gauges or tests, effectively applying the specifications to the data before they're plotted on the chart.

A p- chart is to be developed,

Based on the table,

p¯=(SumofallunsatisfactorymealsSampleSize×Numberofdayssurveyconducted)p¯=(6001000+10)=0.06

StandarddeviationSp=p¯(1−p¯)n=0.06(1−0.06)1000=0.00751

Given a confidence interval of (Z = 95.5%)

Z – Score for a confidence interval of 95.5% = 1.96

Control limit of p- chart:

Upper control limit (UCL) = p¯+Ζ×SP

(UCL) = 0.06+1.96 * 0.00751

(UCL) = 0.07472

Lower control limit (UCL) = p¯−Ζ×SP

(LCL) = 0.06-1.96*0.0075

(LCL) = 0.04528

p=(numberofunsatisfactorymeals/samplesize)

P- Chartis drawn as below:

02

(b) Comment on the results of the survey

From the p-chart, it can observe that some points are out of control limit based on a 95.5% confidence interval. Therefore, the process is out of statistical control.

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You are planning the new layout for the local branch of the Sixth Ninth Bank. You are considering separate cashier windows for the three different classes of service. Each class of service would be separate with its cashiers and customers. Oddly enough, each class of service, while different, has the same demand and service times. People for one class of service arrive every four minutes, and arrival times are exponentially distributed (The standard deviation is equal to the mean). It takes seven minutes to service each customer, and the standard deviation of the service times is three minutes. You assign two cashiers to each type of service.

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Question:Resistors for electronic circuits are manufactured on a high-speed automated machine. The machine is set up to produce a large run of resistors of 1,000 ohms each. To set up the machine and to create a control chart to be used throughout the run, 15 samples were taken with four resistors in each sample. The complete list of samples and their measured values are as follows:

Sample number
Readings

1

1010

991

985

986

2

995

996

1009

994

3

990

1003

1015

1008

4

1015

1020

1009

998

5

1013

1019

1005

993

6

994

1001

994

1005

7

989

992

982

1020

8

1001

986

996

996

9

1006

989

1005

1007

10

992

1007

1006

979

11

996

1006

997

989

12

1019

996

991

1011

13

981

991

989

1003

14

999

993

988

984

15

1013

1002

1005

992

Develop an x-chart and an R-chart and plot the values. From the charts, what comments can you make about the process? (Use three-sigma control limits as in Exhibit 13.7.)

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