/*! This file is auto-generated */ .wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none} Q.10-2AE Question: Consider a base case w... [FREE SOLUTION] | 91影视

91影视

Question: Consider a base case where a customer arrives every 40 seconds and the Customer Service Champion can handle 120 customers per hour. There are two Food Champions, each capable of handling 100 orders per hour. How long should it take to be served by the restaurant (from the time a customer enters the kiosk queue until her food is delivered)? Use queuing models to estimate this.

Short Answer

Expert verified

Answer:

Explanation of queuing theory, along with the characteristics, math, and formulas to calculate the average waiting time your customers face.

Step by step solution

01

Queueing framework

A queueing framework comprises 鈥渃ustomers鈥 arriving at random times at a few offices where they benefit from a few kinds and after that withdraw. We utilize 鈥渃ustomer鈥 as a nonexclusive term. It may allude, e.g., to bona fide clients requesting benefits at a counter, ships entering, clusters of information streaming into a computer subsystem, broken machines anticipating repair, etc. Queuing frameworks are classified concurring to 1. The input preparation, the likelihood conveyance of the design of entries of clients in time;

02

To calculate the average total time spent by a customer in a complete system

=arrivalrate=sevicerate

Based on M/M/1 Model

So, 360040=90customer per hour

S[servicechampion]=120customerperhourS[foodchampion]=200customerperhour

Now we need to calculate the average total time spent by customers in a complete system

LS[servicechampion]?=-LS=50120-50=3customers

WS(servicechampion)=LsWS=390=0.33hourV2minV120secLS=90200-90=0.818WS(foodchampion)=LS

Unlock Step-by-Step Solutions & Ace Your Exams!

  • Full Textbook Solutions

    Get detailed explanations and key concepts

  • Unlimited Al creation

    Al flashcards, explanations, exams and more...

  • Ads-free access

    To over 500 millions flashcards

  • Money-back guarantee

    We refund you if you fail your exam.

Over 30 million students worldwide already upgrade their learning with 91影视!

One App. One Place for Learning.

All the tools & learning materials you need for study success - in one app.

Get started for free

Most popular questions from this chapter

From your own experiences, compare the processes of your favorite bricks and mortar department store and a comparable online retailer. What advantages does each have over the other for the company? How about for you, the customer?

Describe cycle time as it relates to business processes. Why is it important to the management of business processes? How does it relate to concepts like productivity and capacity utilization?

A graphics reproduction firm has four automatic equipment units but occasionally becomes inoperative because of the need for supplies, maintenance, or repair. Each Unit requires service roughly twice each hour, or, more precisely, each Unit of equipment runs an average of 30 minutes before needing service. Service times vary widely, ranging from a simple service (such as pressing a restart switch or repositioning paper) to more detailed equipment disassembly. The average service time, however, is minutes. Equipment downtime results in a loss of \(20 per hour. The one equipment attendant is Paid \)6 per hour.

Using finite queuing analysis, answer the following questions:

B. What is the average number of units still in operation?

This involves scheduling several different models of a product to be produced over a given day or week on the same line in a cyclical fashion.

Benny the Barber owns a one-chair shop. At Barber College, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at the rate of two per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following:

b. The average time a customer waits.

See all solutions

Recommended explanations on Business Studies Textbooks

View all explanations

What do you think about this solution?

We value your feedback to improve our textbook solutions.

Study anywhere. Anytime. Across all devices.