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Chapter 2: Q10-25OQ (page 257)

The manager of a small post office is concerned that the growing township is overloading the one-window service being offered. Sample data are collected on 100 individuals who arrive for service:

Using the following random number sequence, simulate six arrivals; estimate the average customer waiting time and the average idle time for clerks.

RN: 08, 74, 24, 34, 45, 86, 31, 32, 45, 21, 10, 67, 60, 17, 60, 87, 74, 96

Short Answer

Expert verified

The customer waiting time is the entire amount of time that has passed between the issue of a client order and its fulfillment.

Step by step solution

01

Waiting time

A waiting time is a length that elapses between when an activity is requested as well as ordered and when it is carried out.

02

Explanation

For Simulation:

For Average:

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