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Chapter 2: 9OQ (page 312)

A common problem that many drivers encounter is a car that will not start. Create a fishbone diagram to assist in the diagnosis of the potential causes of this problem.

Short Answer

Expert verified

The Fishbone diagram is also known as the 鈥淚shikawa鈥� diagram.

Step by step solution

01

About the Fishbone diagram

The Fishbone diagram is used for the analysis of the cause and effects of any problem in the business or their production. This tool is most effective as compared to any other tools that are used for the process of brainstorming the problems and their effects. The cause and effect are shown at the head or the mouth of the fishrespectively.

02

The fishbone diagram of the given situation

The diagram is shown below:

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Most popular questions from this chapter

Question: The customer order decoupling point determines the position of what in the supply chain?

Question:Resistors for electronic circuits are manufactured on a high-speed automated machine. The machine is set up to produce a large run of resistors of 1,000 ohms each. To set up the machine and to create a control chart to be used throughout the run, 15 samples were taken with four resistors in each sample. The complete list of samples and their measured values are as follows:

Sample number
Readings

1

1010

991

985

986

2

995

996

1009

994

3

990

1003

1015

1008

4

1015

1020

1009

998

5

1013

1019

1005

993

6

994

1001

994

1005

7

989

992

982

1020

8

1001

986

996

996

9

1006

989

1005

1007

10

992

1007

1006

979

11

996

1006

997

989

12

1019

996

991

1011

13

981

991

989

1003

14

999

993

988

984

15

1013

1002

1005

992

Develop an x-chart and an R-chart and plot the values. From the charts, what comments can you make about the process? (Use three-sigma control limits as in Exhibit 13.7.)

The Dorton University president has asked the OSCM department to assign eight biology professors (A, B, C, D, E, F, G, and H) to eight offices (numbered 1 to 8 in the diagram) in the new biology building

a. If there are no restrictions (constraints) on the assignment of professors to offices, how many alternative assignments are there to evaluate?

b. The biology department has sent the following information and requests to the OSCM department:

Offices 1, 4, 5, and 8 are the only offices with windows.

A must be assigned Office 1.

D and E, the biology department co-chair people, must have windows.

H must be direct across the courtyard from D.

A, G, and H must be in the same wing.

F must not be next to D or G or directly across from G.

Find the optimal assignment of professors to offices that meets all the requests of the biology department and minimizes total material handling cost. You may use the path low list as a computational aid.

List at least four characteristics of a well-designed service system

Question: I-mart is a discount optical shop that can fill most prescription orders in around 1 hour. The management is analyzing the processes at the store. There currently is one person assigned to each task below. The optometrist assigned to task B takes an hour off for lunch and the other employees work the entire day.

Task

Time

Greet/register the patient

2 minutes

An optometrist conducts an eye exam

25 minutes

Frame/lenses selection

20 minutes

Glasses made (the process can run 6 pairs of glasses at the same time).

60 minutes

Final fitting

5 minutes

For a typical 10-hour retail day (10 a.m.鈥�8 p.m.), the manager would like to calculate the following:

a. What is the current maximum output of the process per day (assuming every patient requires glasses)?

b. If another person were added, where would be the logical place?

c. What effect would a mail-order lab (where the glasses are made off-site and returned in 5鈥�7 days) have on the process?
See all solutions

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