/*! This file is auto-generated */ .wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none} Q-10-1C Question: Calculate the average ... [FREE SOLUTION] | 91影视

91影视

Log out

Learning Materials

Features

Discover

Chapter 2: Q-10-1C (page 258)

Question: Calculate the average customer arrival rate and service rate per hour.

Short Answer

Expert verified

Answer

Thecustomer arrival rate to customer service rate, x = a/h, also reflects the average number of arrivals during an average service time. This formula can also represent the fraction of time the server is busy.

Step by step solution

01

Benefit rate

Benefitrate: Cruel number of clients that can be served at 100% utilization by each server per unit time (as a rule per hour or day). At the person workstation level, the benefit rate will break even with capacity.

02

The arrival rate is calculated from the following equation

Arrival rate = 1/inter arrival time.

Inter arrival time = 1/arrival rate.

If 12 customers enter a store per hour, the time between arrival is; an inter-arrival time 1/arrival rate.

= 1/12.

= 0.083(hours)

= 0.083 x 60 minutes.

= 5 (minutes)

Unlock Step-by-Step Solutions & Ace Your Exams!

  • Full Textbook Solutions

    Get detailed explanations and key concepts

  • Unlimited Al creation

    Al flashcards, explanations, exams and more...

  • Ads-free access

    To over 500 millions flashcards

  • Money-back guarantee

    We refund you if you fail your exam.

Over 30 million students worldwide already upgrade their learning with 91影视!

One App. One Place for Learning.

All the tools & learning materials you need for study success - in one app.

Get started for free

Most popular questions from this chapter

Question:There is a 3 percent error rate at a specific point in a production process. If an inspector is placed at this point, all the errors can be detected and eliminated. However, the inspector is paid \(8 per hour and can inspect units in the process at the rate of 30 per hour. If no inspector is used and defects are allowed to pass this point, there is a cost of \)10 per unit to correct the defect later on. Should an inspector be hired?

Question: Avis Company is a car rental company that is located three miles from the Los Angeles airport (LAX). Avis is dispatching a bus from its offices to the airport every 2 minutes. The average traveling time (round-trip) is 20 minutes.

a. How many Avis buses are traveling to and from the airport?

b. The branch manager wants to improve the service and suggests dispatching buses every 0.5 minutes. She argues that this will reduce the average traveling time from the airport to Avis offices to 2.5 minutes. Is she correct? If your answer is negative, then what will the average traveling time be?

A metal fabricator produces connecting rods with an outer diameter that has a 1 卤.01 inch specification. A machine operator takes several sample measurements over time and determines the sample mean outer diameter to be 1.002 inches with a standard deviation of .003 inches.

a. Calculate the process capability index for this example.

b. What does this figure tell you about the process?

Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensure that the process meets the requirement

List at least four characteristics of a well-designed service system

See all solutions

Recommended explanations on Business Studies Textbooks

Strategy

Read Explanation

Insurance

Read Explanation

Business Operations

Read Explanation

Public Relations Business Studies

Read Explanation

Strategic Analysis

Read Explanation

Influences On Business

Read Explanation
View all explanations

What do you think about this solution?

We value your feedback to improve our textbook solutions.

Study anywhere. Anytime. Across all devices.