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Service Times The Newport Diner records the times (min) it takes before customers are asked for their order. Each day, 50 customers are randomly selected, and the order is considered to be defective if it takes longer than three minutes. The numbers of defective orders are listed below for consecutive days. Construct an appropriate control chart and determine whether the process is within statistical control. If not, identify which criteria lead to rejection of statistical stability.

3 2 3 5 4 6 7 9 8 10 11 9 12 15 17

Short Answer

Expert verified

An appropriate control chart for the proportion of defectives is the p-chart.

The following p-chart is constructed for the defective orders:

There is an upward trend in the proportion of defectives over the 15 days.There is one point that lies beyond the upper control limit.

As these criteria indicate the statistical instability of the process, it can be concluded that the process is not within statistical control.

Step by step solution

01

Given information

The number of defective ordersis given for 15 samples with a sample size of 50 orders each.

02

Appropriate control chart

Here, the sample values show the number of defectives (which is an attribute) in each sample.

Thus, the appropriate control chart for depicting the proportion of defectives will be the p-chart which is an attribute chart.

It is computed as follows:

\(\bar p = \frac{{{\rm{Total}}\;{\rm{number}}\;{\rm{of}}\;{\rm{defectives}}\;{\rm{from}}\;{\rm{all}}\;{\rm{samples}}\;{\rm{combined}}}}{{{\rm{Total}}\;{\rm{number}}\;{\rm{of}}\;{\rm{observations}}}}\),

where\(\bar p\)isthe proportion of defective orders in all the samples and

\(\bar q = 1 - \bar p\).

The value of the lower control limit (LCL) and upper control limit (UCL) is computed below:

\[\begin{aligned}{c}LCL = \bar p - 3\sqrt {\frac{{\bar p\bar q}}{n}} \\UCL = \bar p + 3\sqrt {\frac{{\bar p\bar q}}{n}} \end{aligned}\]

03

Important values of p-chart

It is computed as follows:

\(\begin{aligned}{c}\bar p = \frac{{{\rm{Total}}\;{\rm{number}}\;{\rm{of}}\;{\rm{defectives}}\;{\rm{from}}\;{\rm{all}}\;{\rm{samples}}\;{\rm{combined}}}}{{{\rm{Total}}\;{\rm{number}}\;{\rm{of}}\;{\rm{observations}}}}\\ = \frac{{3 + 2 + 3 + ..... + 17}}{{15\left( {50} \right)}}\\ = 0.1613\end{aligned}\)

The value of\(\bar q\)is computed as shown below:

\(\begin{aligned}{c}\bar q = 1 - \bar p\\ = 1 - 0.161\\ = 0.839\end{aligned}\)

The value of the lower control limit (LCL) is computed below:

\[\begin{aligned}{c}LCL = \bar p - 3\sqrt {\frac{{\bar p\bar q}}{n}} \\ = 0.161 - 3\sqrt {\frac{{\left( {0.161} \right)\left( {0.839} \right)}}{{50}}} \\ = 0.0053\end{aligned}\]

The value of the upper control limit (UCL) is computed below:

\[\begin{aligned}{c}LCL = \bar p + 3\sqrt {\frac{{\bar p\bar q}}{n}} \\ = 0.161 + 3\sqrt {\frac{{\left( {0.161} \right)\left( {0.839} \right)}}{{50}}} \\ = 0.3174\end{aligned}\]

04

Construction of the fraction defective

The sample fraction defective for the ith sample or lot can be computed as:

\[{p_i} = \frac{{{d_i}}}{{50}}\],

where\[{p_i}\]isthe sample fraction defective for the ith lot, and

\[{d_i}\]isthe number of defective orders in the lot.

The computation of fraction defective for the ith lot is given as follows:

S.No.

Defectives (d)

Sample fraction defective (p)

1

3

0.06

2

2

0.04

3

3

0.06

4

5

0.10

5

4

0.08

6

6

0.12

7

7

0.14

8

9

0.18

9

8

0.16

10

10

0.20

11

11

0.22

12

9

0.18

13

12

0.24

14

15

0.30

15

17

0.34

05

Construction of the p-chart

Follow the given steps to construct the p-chart:

  • Mark the values 1, 2, ...,15 on the horizontal axis and label the axis as 鈥淒ay.鈥
  • Mark the values 0.00, 0.05, 0.10, 鈥︹,0.35 on the vertical axis and label the axis as 鈥淧roportion.鈥
  • Plot a straight line corresponding to the value 鈥0.1613鈥 on the vertical axis and label the line (on the left side) as 鈥淺(\bar P\;{\rm{or}}\;\bar p = 0.1613\).鈥
  • Plot a horizontal line corresponding to the value 鈥0.0053鈥 on the vertical axis and label the line as 鈥淟CL=0.0053.鈥
  • Similarly, plot a horizontal line corresponding to the value 鈥0.3174鈥 on the vertical axis and label the line as 鈥淯CL=0.3174.鈥
  • Mark the given15 sample points (fraction defective of the ith lot) on the graph and join the dots using straight lines.

The following p-chart is plotted:

06

Analysis of the p-chart

The following features can be observed:

Here, the order times are increasing, so there is an upward trend in the proportion of defectives over the 15 days.

There is one point that lies beyond the upper control limit.

As these characteristics indicate the instability of the process, it can be concluded that the process is not within statistical control.

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Most popular questions from this chapter

Control Charts for p. In Exercises 5鈥12, use the given process data to construct a control chart for p. In each case, use the three out-of-control criteria listed near the beginning of this section and determine whether the process is within statistical control. If it is not, identify which of the three out-of-control criteria apply

Euro Coins Consider a process of minting coins with a value of one euro. Listed below are the numbers of defective coins in successive batches of 10,000 coins randomly selected on consecutive days of production.

32 21 25 19 35 34 27 30 26 33

Quarters. In Exercises 9鈥12, refer to the accompanying table of weights (grams) of quarters minted by the U.S. government. This table is available for download at www.TriolaStats.com.

Day

Hour 1

Hour 2

Hour 3

Hour 4

Hour 5

\(\bar x\)

s

Range

1

5.543

5.698

5.605

5.653

5.668

5.6334

0.0607

0.155

2

5.585

5.692

5.771

5.718

5.72

5.6972

0.0689

0.186

3

5.752

5.636

5.66

5.68

5.565

5.6586

0.0679

0.187

4

5.697

5.613

5.575

5.615

5.646

5.6292

0.0455

0.122

5

5.63

5.77

5.713

5.649

5.65

5.6824

0.0581

0.14

6

5.807

5.647

5.756

5.677

5.761

5.7296

0.0657

0.16

7

5.686

5.691

5.715

5.748

5.688

5.7056

0.0264

0.062

8

5.681

5.699

5.767

5.736

5.752

5.727

0.0361

0.086

9

5.552

5.659

5.77

5.594

5.607

5.6364

0.0839

0.218

10

5.818

5.655

5.66

5.662

5.7

5.699

0.0689

0.163

11

5.693

5.692

5.625

5.75

5.757

5.7034

0.0535

0.132

12

5.637

5.628

5.646

5.667

5.603

5.6362

0.0235

0.064

13

5.634

5.778

5.638

5.689

5.702

5.6882

0.0586

0.144

14

5.664

5.655

5.727

5.637

5.667

5.67

0.0339

0.09

15

5.664

5.695

5.677

5.689

5.757

5.6964

0.0359

0.093

16

5.707

5.89

5.598

5.724

5.635

5.7108

0.1127

0.292

17

5.697

5.593

5.78

5.745

5.47

5.657

0.126

0.31

18

6.002

5.898

5.669

5.957

5.583

5.8218

0.185

0.419

19

6.017

5.613

5.596

5.534

5.795

5.711

0.1968

0.483

20

5.671

6.223

5.621

5.783

5.787

5.817

0.238

0.602

Quarters: R Chart Treat the five measurements from each day as a sample and construct an R chart. What does the result suggest?

Euro Coins After constructing a control chart for the proportions of defective one-euro coins, it is concluded that the process is within statistical control. Does it follow that almost all of the coins meet the desired specifications? Explain.

Use the survey results given in Exercise 1 and use a 0.05 significance level to test the claim that the majority of adults learn about medical symptoms more often from the internet than from their doctor.

Minting Quarters Specifications for a quarter require that it be 8.33% nickel and 91.67% copper; it must weigh 5.670 g and have a diameter of 24.26 mm and a thickness of 1.75 mm; and it must have 119 reeds on the edge. A quarter is considered to be defective if it deviates substantially from those specifications. A production process is monitored, defects are recorded and the accompanying control chart is obtained. Does this process appear to be within statistical control? If not, identify any out-of-control criteria that are satisfied. Is the manufacturing process deteriorating?

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