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Chapter 1: Q13PE (page 22)

A philosophy that aggressively seeks to eliminate causes of production defects.

Short Answer

Expert verified

Total quality management is a philosophy that aggressively strives to remove the causes of production defects. Total Quality Control Management refers to a company's management efforts to improve product innovation and customer loyalty.

Step by step solution

01

Introduction 

Management is the act of planning, decision making, organizing, directing, motivating, and controlling an organization's human resources, financial, physical, and information resources to achieve its goals efficiently and effectively.

02

Analyze

Total quality management (TQM)originated in the manufacturing business but has extended to nearly every other industry segment. It aspires to create long-term success and stability by increasing product quality via consumer loyalty. It has become to be one of the most important components of a company's operational management. It strives to increase and improve product quality by creating standards, conducting quality checks, removing defects, and innovating.

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