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Chapter 2: Q.10-3OQ. (page 253)

Question: How much time on average would a server need to spend on a customer to achieve a service rate of 20 customers per hour?

Short Answer

Expert verified

Answer

The average time on location is the standard length of time I saw your area. A tall bounce rate implies a low average time went through on-location 鈥� clients are not long enough to require the specified activity for accomplishing your commerce goals.

Step by step solution

01

Average time calculation process

Operations Administration Nuts and bolts:

Calculation of the time within the line / waiting time. With activity time = service time calculate (average preparing time p) (utilization / 1 鈥� utilization) = utilization factor

02

Time on average would a server need to spend on a customer to achieve a service rate of 20 customers per hour is

A server has to complete a service rate of 20 customers per hour.

Calculated the average time the server needs to spend on each customer as follows:

The service rate, 渭= 20 customers for 1 hour.

20 customers are served by the service facility in 60 minutes.

The average service time is,

1渭=120=0.05perhouri.e3minutes

Hence, a server has to spend an average of 3 minutes on a customer to achieve a service rate of 20 customers per hour.

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Most popular questions from this chapter

A metal fabricator produces connecting rods with an outer diameter that has a 1 卤.01 inch specification. A machine operator takes several sample measurements over time and determines the sample mean outer diameter to be 1.002 inches with a standard deviation of .003 inches.

a. Calculate the process capability index for this example.

b. What does this figure tell you about the process?

Question:A processor makes two components, A and B, which are then packaged together as the final product (each product sold contains one A and one B). The processor can do only components at a time: Either it can make As or it can make Bs. There is a setup time when switching from A to B. Current plans are to make 100 units of component A, then 100 units of component B, then 100 units of component A, then 100 units of component B, and so forth, where the setup and run times for each component are given below.

Component Setup/Changeover Time Run Time/Unit

A 5 minutes 0.2 minute

B 10 minutes 0.1 minute

Assume the packaging of the two components is totally automated and takes only two seconds per unit of the final product. This packaging time is small enough that you can ignore it. What is the average hourly output, in terms of the number of units of the packaged product (which includes one component A and one component B)?

Question:Design specifications require that a key dimension on a product measure 100 6 10 units. A process being considered for producing this product has a standard deviation of four units.

  1. What can you say (quantitatively) regarding the process capability?
  2. Suppose the process average shifts to 92. Calculate the new process capability.
  3. What can you say about the process after the shift? Approximately what percentage of the items produced will be defective?

Question: What are the four strategies for managing customer-induced variability?

You are planning the new layout for the local branch of the Sixth Ninth Bank. You are considering separate cashier windows for the three different classes of service. Each class of service would be separate with its cashiers and customers. Oddly enough, each class of service, while different, has the same demand and service times. People for one class of service arrive every four minutes, and arrival times are exponentially distributed (The standard deviation is equal to the mean). It takes seven minutes to service each customer, and the standard deviation of the service times is three minutes. You assign two cashiers to each type of service.

  1. On average, how long will each line be at each of the cashier windows?
  2. On average, how long will a customer spend in the bank (assume they enter, go directly to one line, and leave as soon as service is complete)? You decide to consolidate all the cashiers so they can handle all types of customers without increasing the service times.
  3. What will happen to the amount of time each cashier spends idle? (Increase, decrease, stay the same, depend on ________)
  4. What will happen to the average amount of time a customer spends in the bank? (Increase, decrease, stay the same, depend on ________)
See all solutions

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