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Customers enter the camera department of a store at the average rate of six per hour. The department is staffed by one employee, who takes an average of six minutes to serve each arrival. Assume this is a simple Poisson arrival, exponentially distributed service time situation.

a. As a casual observer, how many people would you expect to see in the camera department (excluding the clerk)?

How long would a customer expect to spend in the camera department (total time)?

b. What is the utilization of the clerk?

c. What is the probability that there are more than two people in the camera department (excluding the clerk)?

d. Another clerk has been hired for the camera department who also takes an average of six minutes to serve each arrival. How long would a customer expect to spend in the department now?

Short Answer

Expert verified

Queuing examination is done to decide and analyze the benefit proficiency of holding up lines. In lining examination, taking after parameters are considered to degree the performance:

  1. The framework utilization
  2. The average number of individuals within the framework or line,
  3. The average time went through holding up within the framework or line, and
  4. The average benefit time.

Assume customer arrival to be Poisson distributed and service exponential distributed.

Arrival rate = 6 per hour

Service rate, 渭 = 1 in 6 minutes = 10 per hour

Step by step solution

01

(a) Calculate the average number of customers waiting in the system with the help of the given formula:

Average number of customers waiting in the system, Ls=-

= Rate of customers' arrival

= Service Rate

Now, putting these values in the following results

Ls=610-6=1.5

Hence, the average number of customers in the camera department is 1.5.

Now, calculate the average time spent by a customer in the camera department, with the help of the given formula;

Here,

Average time spent by a customer in the camera department

Ws=Ls

Ls= the average number of customers waiting in line

= Rate of customers' arrival

Now, putting the values in equation (2), obtain the following results:

role="math" localid="1650533370151" Ws=156=0.25houror15minutes

Hence, the average time spent by a customer in the camera department is 15 minutes

02

(b) Calculate the average time utilization with the help of the given formula

Average time utilization Where,=

= Average time utilization

= Service Rate

= Rate of customers' arrival

Now, putting these values in the following results:

=610=0.6or60%

Hence, the average time utilization of the clerk is 60%.

03

(c) Calculate the average time utilization with the help of the given formula

P = 1- (Probability that less than 2 people are in the camera department )

=1-P0+P1+P2

Pn=1-n

Therefore;

P0=1-6106100=0.40.1=0.4

P1=1-6106101=0.40.6=0.24

P2=1-6106102=0.40.36=0.144

Now, putting these values in the following results

role="math" localid="1650533896293" Pmorethan2customer=1-0.4+0.24+0.144=0.216

Hence, the probability that more than 2 people are in the camera department is

0.216 or 21.6%

04

(d) The average total time spent by a consumer in the camera department is

Number of clerks (S) = 2

Time utilization= 0.6

Determine the value ofLqthe expected number of customers Waiting in the Line corresponding to S = 2 and= 0.6.

The value of = 0.0593 Now, calculate the average number of customers in the department with the help of the given formula:

Ls=Lq+

Lq= Expected number of customers spending time in the store

= Service Rate

= Rate of customers' arrival

Calculate the average total time spent by a consumer in the camera department with the help of the given formula:

Average time spent by a customer in the camera department Ws=Ls

Putting these values in the following result

Ws=0.65936=0.1099houror6.594minutes

Hence, the average total time spent by a consumer in the camera department is

6.594 minutes.

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Most popular questions from this chapter

You are planning employees for a bank. You plan for six tellers. Tellers take 15 minutes per customer with a standard deviation of seven minutes. Customers will arrive one every three minutes according to an exponential distribution (recall that the standard deviation is equal to the mean). Every customer who arrives eventually gets serviced.

a. On average, how many customers would be waiting in line?

b. On average, how long would a customer spend in the bank?

c. If a customer arrived, saw the line, and decided not to get in line, that customer has ________.

d. A customer who enters the line but decides to leave the line before getting service is said to have ________.

In a flowchart, what is used to represent a storage activity in a process?

Wally鈥檚 Widget Warehouse takes orders from 7 a.m. to 7 p.m. The manager wants to analyze the process and has provided the process flow diagram shown below. There are three steps required to ship a customer order. The first step is to take the order from a customer. The second step is to pick the order for the customer, and then they have to pack the order ready for shipping. Wally promises that every order placed today gets shipped tomorrow. That means that the picking and packing operations must finish all orders before they go home.

Wally wants to figure out the following.

a. What is the current maximum output of the process assuming that no one works overtime?

b. How long will the picking and packing operations have to work if we have a day where the order taker works at his maximum capacity?

c. Given b, what is the maximum number of orders waiting to be picked?

d. Given b, what is the maximum number of orders waiting to be packed?

e. If we double the packing capacity (from 60 to 120 orders per hour), what impact does this have on your answers in parts (b), (c), and (d)?

A local market research firm has just won a contract for several thousand small projects involving data gathering and statistical analysis. In the past, the firm has assigned each project to a single member of its highly trained professional staff. This person would both gather and analyze the data. Using this approach, an experienced person can complete an average of 10 such projects in an eight-hour day. The firm鈥檚 management is thinking of assigning two people to each project in order to allow them to specialize and become more efficient. The process would require the data gatherer to i ll out a matrix on the computer, check it, and transmit it to the statistical analysis program for the analyst to complete. Data can be gathered on one project while the analysis is being completed on another, but the analysis must be complete before the statistical analysis program can accept the new data. After some practice, the new process can be completed with a standard time of 20 minutes for the data gathering and 30 minutes for the analysis.

a.What is the production (output per hour) for each alternative? What is the productivity (output per labor hour)?

b.How long would it take to complete 1,000 projects with each alternative? What would be the labor content (total number of labor hours) for 1,000 projects for each alternative?

鈥淚f line employees are required to work on quality improvement activities, their productivity will suffer.鈥 Discuss.

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