Consider a queueing system having two servers and no queue. There are two
types of customers. Type 1 customers arrive according to a Poisson process
having rate \(\lambda_{1}\), and will enter the system if either server is free.
The service time of a type 1 customer is exponential with rate \(\mu_{1}\). Type
2 customers arrive according to a Poisson process having rate \(\lambda_{2}\). A
type 2 customer requires the simultaneous use of both servers; hence, a type 2
arrival will only enter the system if both servers are free. The time that it
takes (the two servers) to serve a type 2 customer is exponential with rate
\(\mu_{2}\). Once a service is completed on a customer, that customer departs
the system.
(a) Define states to analyze the preceding model.
(b) Give the balance equations. In terms of the solution of the balance
equations, find
(c) the average amount of time an entering customer spends in the system;
(d) the fraction of served customers that are type \(1 .\)