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Amber Meehan works at the drive-through window of Jackpot Burgers. Occasionally, when a drive-through customer orders, Amber fills the order and pockets the customer's money. She does not ring up the order on the cash register. Identify the internal control weaknesses that exist at Jackpot Burgers, and discuss what can be done to prevent this theft.

Short Answer

Expert verified
Jackpot Burgers faces internal control weaknesses like lack of oversight and no separation of duties. To prevent theft, the company should implement supervision, separate duties, use technology, conduct inventory checks, and train employees.

Step by step solution

01

Identify the Internal Control Weakness

The main internal control weakness at Jackpot Burgers is the lack of oversight and separation of duties. Amber Meehan can directly handle cash without supervision, and there is no system in place to ensure that all transactions are recorded. Without checks and verifications, employee fraud is easy to commit.
02

Implement Oversight and Supervision

Introduce a supervisory role where an employee is responsible for randomly auditing transactions throughout shifts. This can be done by having a manager review orders and cash register receipts periodically to ensure all orders are recorded.
03

Enforce Separation of Duties

Separate the responsibilities between taking orders and handling payments. Assign one person to take orders and another to process payments. This makes it difficult for a single individual to both pocket money and not record the order.
04

Use Technology for Tracking

Implement an electronic order and payment system that automatically records and tracks all transactions. This reduces the chance of manual errors and limits the opportunity for theft since each transaction is logged digitally.
05

Conduct Regular Inventory Checks

Regular inventory checks can help detect discrepancies between the inventory and recorded sales. If Amber pockets cash from sales without recording them, there will be a mismatch in expected inventory levels.
06

Provide Employee Training

Conduct regular training sessions to educate employees on the importance of internal controls and the consequences of theft. Awareness and knowledge reduce the temptation and rationalization of theft.

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Key Concepts

These are the key concepts you need to understand to accurately answer the question.

Employee Fraud Prevention
Employee fraud prevention is a critical component of internal controls in any business. In the context of Jackpot Burgers, failing to prevent fraud by employees like Amber Meehan can have substantial financial and reputational consequences. To safeguard against this:

  • Introduce clear policies and procedures that outline unacceptable behaviors and the consequences of such actions.
  • Implement a whistleblower policy that encourages employees to report suspicious activities without fear of retribution.
  • Keep the workplace culture focused on integrity. Regularly communicate the importance of honesty and ethical behavior to all staff members.
By fostering an environment where employees understand that fraud is taken seriously, businesses can minimize the likelihood of dishonest practices.
Separation of Duties
"Separation of duties" is a fundamental principle in internal controls that involves dividing responsibilities among different employees to reduce the risk of errors and fraud. At Jackpot Burgers, Amber can both take and complete orders, creating an opportunity for dishonest actions. To combat this:

  • Assign different employees to handle different stages of a transaction. For instance, one employee can take the customer's order, while another manages payment processing.
  • Introduce checks and balances within each process, ensuring that no single individual can complete a transaction independently.
This division of labor makes it harder for fraudulent activities to occur as it requires collusion, which is less likely to happen.
Supervisory Oversight
Supervisory oversight involves actively monitoring employee activities to prevent and detect fraud. At Jackpot Burgers, introducing a supervisory role can add an important layer of security to internal controls.

Have a manager regularly review transaction records and cash counts to verify that all sales are correctly documented. This includes randomly checking orders and receipts to ensure consistency. Additionally, supervisors can observe employees during their shifts, providing immediate accountability and correcting any discrepancies on the spot.

This type of oversight not only deters potential fraud but also reinforces the importance of proper procedures to all employees.
Electronic Transaction Tracking
Electronic transaction tracking systems can significantly enhance internal controls by providing accurate, real-time data on all transactions. At Jackpot Burgers, implementing such a system would ensure that every order is automatically logged, creating an audit trail that reduces the risk of theft and error.

These systems can integrate with inventory management to check for inconsistencies, alerting managers to potential issues. Additionally, they minimize human error by automating transaction recording, thus lowering the likelihood of discrepancies.

By using technology to track transactions, businesses like Jackpot Burgers can maintain a high level of transparency and accuracy in their operations, making it much harder for employees to engage in fraudulent activities.

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Most popular questions from this chapter

The actual cash received from cash sales was \(8,374.58, and the amount indicated by the cash register total was \)8,351.14. Journalize the entry to record the cash receipts and cash sales.

Accompanying a bank statement for Bionics Company is a credit memorandum for \(17,750, representing the principal (\)15,000) and interest ($2,750) on a note that had been collected by the bank. The depositor had been notified by the bank at the time of the collection, but had made no entries. Journalize the entry that should be made by the depositor to bring the accounting records up to date.

Clear Voice Company, a communications equipment manufacturer, recently fell victim to a fraud scheme developed by one of its employees. To understand the scheme, it is necessary to review Clear Voice’s procedures for the purchase of services. The purchasing agent is responsible for ordering services (such as repairs to a photocopy machine or office cleaning) after receiving a service requisition from an authorized manager. However, since no tangible goods are delivered, a receiving report is not prepared. When the Accounting Department receives an invoice billing Clear Voice for a service call, the accounts payable clerk calls the manager who requested the service in order to verify that it was performed. The fraud scheme involves Dana Foley, the manager of plant and facilities. Dana arranged for her uncle’s company, Foley Industrial Supply and Service, to be placed on Clear Voice’s approved vendor list. Dana did not disclose the family relationship. On several occasions, Dana would submit a requisition for services to be provided by Foley Industrial Supply and Service. However, the service requested was really not needed, and it was never performed. Foley would bill Clear Voice for the service and then split the cash payment with Dana. Explain what changes should be made to Clear Voice’s procedures for ordering and paying for services in order to prevent such occurrences in the future.

Quality Sound Co. discovered a fraud whereby one of its front office administrative employees used company funds to purchase goods, such as computers, digital cameras, compact disk players, and other electronic items for her own use. The fraud was discovered when employees noticed an increase in delivery frequency from vendors and the use of unusual vendors. After some investigation, it was discovered that the employee would alter the description or change the quantity on an invoice in order to explain the cost on the bill. 1. What general internal control weaknesses contributed to this fraud?

Paul’s Rama Co. is a medium-size merchandising company. An investigation revealed that in spite of a sufficient bank balance, a significant amount of available cash discounts had been lost because of failure to make timely payments. In addition, it was discovered that the invoices for several purchases had been paid twice. Outline procedures for the payment of vendors’ invoices, so that the possibilities of losing available cash discounts and of paying an invoice a second time will be minimized.

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