Q22-3C Question: How were the special c... [FREE SOLUTION]

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Operations And Supply Chain Management

F. Robert Jacobs

Business Studies

14th Edition 路 800 pages

ISBN: 9780078024023

Chapter 4: Q22-3C (page 614)

Question: How were the special cases such as latecomers and no-shows handled?

Short Answer

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Answer

If a patient fails to appear more than three times, a warning letter is sent to the patient, stating that the specific time was allotted to him or her; and if the same behavior continues in the future, extra costs will be charged.

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Introduction

A reservation becomes a No-Show when a user who has a confirmed reservation does not cancel it before the cancellation deadline for that specific place and does not show up to claim the reservation is said to be no-shows handled.

Analyze

Latecomers are managed in such a way that other appointments do not fall behind. If a patient is 10 minutes or less late, they are entertained as usual, but they are always reminded of their planned appointment time. If a patient is more than ten minutes late, they are given another appointment or told to wait until the doctor is available to see them.

Latecomers and no-shows are responded within this manner. A reservation becomes a No-Show when a user who has a confirmed reservation does not cancel it before the cancellation deadline for that specific place and does not show up to claim the reservation is said to be no-shows handled.

In the situation of no-show patients, records are kept and inspected a maximum of three times. If a patient fails to arrive for the fourth time, a warning message is given to the patient, saying that the specified time was allotted to him/her, although if the same conduct occurs again, extra expenses would be imposed.

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Question: How were the special cases such as latecomers and no-shows handled?

Short Answer

Step by step solution

Introduction

Analyze

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