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A performance measure is a measurable statement of the amount, cost, or outcome of actions that show how much, how well, and at what level products or services are supplied to customers over a certain time period.

Every patient who enters a hospital is treated with respect by the staff and physicians, which determines their overall impression of their presence. Patients' feedback or opinions, as well as their level of satisfaction, serve as performance indicators. Because services are intangible, performance measurements employed in industrial sectors cannot be applied to the service industry, and their offers are judged by customer feedback.

Some of the most essential performance measures in a hospital are:

1. a Total number of patients in a given month.

2. Patients being readmitted to the hospital.

3. Total amount of bad debt.

4. Patient contentment.

5. Staff over time.